What is You Refund and/or Exchange Policy?
As most of my items are one of a kinds I am unable to exchange them so offer a total refund for damaged items. They must be returned for credit. When I receive the item I will refund the price plus all shipping. Lost items are handled through the USPS as I use Delivery Confirmation, and insurance on large orders.
When is Payment Due?
Payment by Paypal and Google Check Out is expected within 3 business days after receipt of your invoice should one need be sent due to multiple purchases or other circumstances. Payment is expected within 7 days of the sale if paying by check or money order. And please allow a clearing time of up to 5 days for personal checks. Having physical limitations myself I am very understanding with deadlines. Good communication when there is a problem is expected and respected.
What is Your Cancellation Policy?
With eCrater's very reasonable fees (compared to eBay's outrageous), I have no problems with cancellations. I do ask for consideration, though, so please contact me as soon as you have made the decision to cancel so that we can both benefit.
Who is Dlila?
'Dlila' has been creating beaded and macrame' beauties since the early 70's. I've been in retail management since 1990, and selling online since 1998. All of these all up to what I hope will be not only an enjoyable transaction, but a professional one as well.
When do You Ship?
Regular shipping is done on Tue. & Thur. each week. Please keep that in mind when purchasing. Items purchased on Thursday, for example, will not be shipped until the following Tuesday (5 days).